How an account works
For anyone managing more than one property, the useful difference is not the repair — it is everything around it. Account customers get a named contact at the office, agreed labour rates that do not change per call, and consolidated invoicing rather than a separate payment for every visit.
We schedule directly with tenants and occupants so you are not relaying arrival windows, and every visit comes back with the fault, the part fitted and photographs attached to the invoice. For portfolios where appliances are replaced on a cycle, that record is what tells you which units are due.
Commercial equipment: what we take on
We service light commercial refrigeration, cooking, warewashing and laundry — the equipment found in cafes, small restaurants, clubhouses, salons, schools and multi-unit buildings.
There is equipment we do not take on: large-format production kitchens, walk-in refrigeration plant and specialist warewashing lines belong with a dedicated commercial contractor. We will tell you that on the phone rather than after a wasted visit.
Getting set up
Call the office or send us the details through the contact page. We will confirm coverage for your properties, agree the rates and set up the billing arrangement. There is no minimum volume and no contract to sign — the arrangement is worth having only as long as it is working for you.
Scheduling Around Tenants and Occupants
For anyone managing property, the repair itself is rarely the hard part — the coordination is. We schedule directly with the tenant or occupant, so you are not relaying arrival windows between two parties who both work during the day, and the technician calls ahead rather than turning up on a two-hour promise.
Where a building has loading-dock hours, service elevators or fixed access windows, tell us once and it goes on the account. It does not need repeating with every job.
What You Get Back After Every Visit
- The fault as diagnosed, in plain language rather than a part number alone.
- The part fitted, with the warranty period that applies to it.
- Photographs attached to the invoice — useful when a tenant reports one thing and the appliance shows another.
- A note when an appliance is close to end of life, so replacement can be budgeted rather than discovered.
For portfolios where appliances are replaced on a cycle, that record is what tells you which units are due. It costs nothing extra and it is the part account customers say they actually use.
Emergencies and What Counts as One
A failure that causes damage or loss moves to the front of the schedule: a dead refrigerator with stock in it, a leaking washer above an occupied floor, no hot water in a let property. Those are dispatched ahead of routine work rather than added to the queue.
Everything else is booked normally, and we will tell you honestly which category a job falls into instead of charging urgency for something that can wait until Thursday.