Last updated: August 1, 2026
This policy explains what personal information A+ Appliance Repair and Maintenance (“we”, “us”) collects, why we collect it, and what we do with it. It applies to this website and to the service we provide in your home or premises.
Information we collect
- Information you give us. Your name, phone number, email address, service address and a description of the appliance fault, provided when you book a repair by phone, through this website, or through our online booking system.
- Service records. Details of the visit: the appliance make and model, the fault diagnosed, parts fitted, the quote and the invoice, and any photographs taken to document the fault or the completed work.
- Payment information. Payments are processed by our payment provider. We receive confirmation of payment and the last digits of the card; we do not store full card numbers.
- Website usage data. Standard technical information such as IP address, browser type, pages viewed and referring site, collected through server logs and analytics.
The online booking form
The appointment form on this site is provided by a third-party scheduling service and is embedded from webform.proleadservice.com. Anything you type into that form is submitted to the form provider and passed on to us, and the provider’s own privacy terms apply to the data while it is on their systems.
If you would rather not use the form, call (855) 555-0143 and we will take the details over the phone.
How we use it
- To schedule, perform and invoice the repair you asked for.
- To contact you about your appointment — confirmations, arrival windows, technician notifications and follow-up on parts that had to be ordered.
- To honour the warranty on work we have completed, which requires keeping the service record.
- To meet legal, tax and insurance obligations.
- To improve the website and our service, using aggregated usage data.
Text messages
If you consent to text messages, we use your phone number to send service-related messages only: appointment confirmations, technician arrival notifications and job updates. Consent to receive text messages is not a condition of purchase, and you can stop them at any time by replying STOP. Full details are in our SMS Terms.
Mobile information collected for text messaging will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Who we share it with
We do not sell personal information. We share it only where it is necessary to deliver the service:
- Our technicians and dispatchers, to attend and complete the job.
- Service providers who operate parts of our business on our behalf — scheduling and dispatch software, payment processing, text message delivery and website hosting — under contracts that limit their use of the data to providing that service.
- Parts suppliers and manufacturers, where a warranty claim or a specific part order requires it.
- Where we are required to by law, or to establish or defend a legal claim.
- Where you have asked us to — for example, when a property manager or landlord arranges the repair on your behalf.
How long we keep it
Service and invoice records are kept for as long as needed to honour the warranty and to meet our tax and insurance obligations. Enquiries that do not result in a booking are kept for a shorter period and then deleted.
Cookies
This website uses cookies that are necessary for it to function, and analytics cookies that help us understand how the site is used. You can block or delete cookies in your browser settings; the site will still work, though some features may not.
Your choices
- You can ask us for a copy of the personal information we hold about you.
- You can ask us to correct information that is wrong.
- You can ask us to delete information, where we are not required to keep it for warranty, tax or legal reasons.
- You can opt out of text messages by replying STOP, and out of marketing email using the unsubscribe link.
To make any of these requests, email support@aplusapplianceexperts.com or call (855) 555-0143.
Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections to this website and access controls on our scheduling system. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our services are directed at adults. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed, and material changes will be highlighted on this page.
Contact
A+ Appliance Repair and Maintenance
Phone: (855) 555-0143
Email: support@aplusapplianceexperts.com
Hours: Monday – Sunday, 6:00 AM – 9:00 PM